We have our experience of running two successful helplines, the Professionals Online Safety Helpline and The Revenge Porn Helpline. This experience has given us the unique set of skills, insights and relationships with industry to provide specialist support.
We studied the community guidelines of several different platforms to determine which types of content are likely to violate terms. We have worked hard to create a safe and effective platform to report harmful content.
There are some types of content for which Report Harmful Content cannot offer support. This is because there are dedicated, specialist services that exist already – for example, Action Counters Terrorism. Read the Advice section of our website for more information on these harms and to find simple and clear instructions on what you should do to find the best support.
UK Safer Internet Centre is a partnership of three leading organisations with one mission - to promote the safe and responsible use of technology for young people. The partnership was appointed by the European Commission as the Safer Internet Centre for the UK in January 2011 and is one of 31 Safer Internet Centres in the Insafe network.
SWGfL is one of the partners of the UK Safer Internet Centre, a consortium working to make the UK the safest place to access the internet in the world. SWGfL is a charity which has been working with internet companies to keep people safe online for many decades. During this time we have developed protocols which enable us to mediate between complainants and the provider to try and resolve the matter and remove any harmful content from the platform.