How do I deal with negative reviews?
In addition to serious allegations, we also receive reports where complaints regarding business and service provision have been made on sites such as TripAdvisor or Google My Business. We understand that it can be frustrating and costly to have to deal with these types of reviews, however RHC is also unable to assist with this this type of content. Whilst not always pleasant, people are entitled to express their views online, particularly when they have paid for a service. RHC are not in the position to moderate individual opinions.
For advice on how to deal with negative reviews online, you might find our article on reputational management useful. Of course, if business reviews contain abuse, threats, hate-speech or privacy violations then they should be reported to RHC via the usual channels.
Things to remember